Fluency Voice Technology has responded to Industry challenges with the Virtual Speech Agent (VSA) Suite. Based on proven technology, VSA offers custom and packaged solutions that enable organizations to not only automate calls, but also to change and maintain the system internally via the Management Console.

Packaged Applications

Fluency’s goal is to revolutionize the way contact centers implement and manage customer self service. Our packaged speech recognition solutions dramatically reduce deployment times and costs per customer call, provide operational flexibility and offer a choice of on-premise or hosted deployment.

Custom Applications

Our packaged approach to speech solutions means that when our customers need a considerable level of custom design for their chosen solution, we can manage this efficiently and effectively by drawing on best practices and predictable, repeatable processes, gained from our years of experience.

Industry Solutions

Fluency solutions are designed to help Industries reduce the cost of handling routine calls, enhance customer service and improve the caller and agent experience to help ensure the goal of greater profitability through improved efficiency and increased customer retention is achieved.

Speaker Verification

A Speaker Verification solution is key to knowing whether a person is who they claim to be, and is particularly elegant because it provides two-factor authentication in a single action – what someone said and the way they said it.

Introduction to VSA

An overview of the VSA Suite and how the packaged applications can be combined to create the ideal solution.

Management Console

Underpinning the suite of applications is the Fluency Management Console. This allows organizations to configure applications with ease or experiment with service improvement ideas without incurring additional cost.