Key Features & Benefits

• Customers are given a graphical view of the dialog that has been configured.
• Access to the Management Console is protected through a secure log in process.
• The success of different call flows can be assessed using the range of standard reports provided.
• The VSA Suite is SNMP 2 compliant, ensuring compatibility with leading network and system management products such as IBM Tivoli and HP OpenView.
• An automatic upgrade path is provided to ensure a smooth migration to the latest version of VSA.

Application Configuration

• Each of the applications within the VSA Suite is fully configurable via the Management Console.
• Applications can be changed and uploaded in real time in response to changing business requirements.
• Configuration changes are made in a safe and controlled manner through the predefined application parameter plug in. Examples of these changes include grammars, prompts, error handling and flow options.
• The Management Console provides a tool to upload pre-recorded .wav file prompts onto the platform from a customer defined location.
• The prompt interface allows customers to use Text To Speech (TTS) as an alternative to pre-recorded prompts.
• Customers can easily duplicate existing applications to create new ones, or simply modify existing instances.
• The Management Console allows the configuration of emergency messages and error prompting, and the selection of a UK or US locale.

Deployment Options

The Management Console is a key application within the VSA suite. Fluency’s packaged speech recognition solutions are available On-Premise and Hosted, and have been successfully deployed for a range of customers across the US and UK.

Implementation & Support

Fluency provides a dedicated account team with overall responsibility for project implementation and ongoing support. An Account Manager, supported by a Technical Account Manager, provides the primary commercial point of contact. The Fluency Project Management Team guides the implementation through Project Initiation, Requirements Capture, Analysis and Design, Integration and Testing, and Implementation. Full training is provided covering Speech Recognition, Voice User Interface design, and Application Configuration. Post implementation, the Fluency Customer Response Center provides timely and dependable resolution of technical incidents. Fluency offers both “Business Day” and full 24 x 7 support.