Typical Implementation

Inventory Check can be used for a range of customer applications:

• Inventory Check will often (but not exclusively) be used by customers in the retail sector.
• The application is used to inform whether or not an item is in stock, or not.
• If the item is not in stock, the caller can be advised of a likely re-stocking date, and whether the item can be reserved.
• Inventory Check is particularly well suited to catalogue retailers where a unique code is assigned to each product.

Key Features & Benefits

• Inventory Check allows the caller to obtain the status of an order without speaking to a call center agent.
• Customer satisfaction is improved as the caller is able to check the availability of a product prior to ordering it.
• The time taken to capture the information is reduced, typically by 40 to 80%.
• Agent time is freed up to work on higher value activities.
• “Always On” availability allows callers to query the availability of their product 24 x 7.

Application Configuration

The Fluency Inventory Check application can provide the caller with a range of information relating to the order, including:

• The application can be configured to read out the product name based on the product number entered by the caller.
• Fluency’s Inventory Check application reads back the availability of the product. This could be, for example, that the item is in stock, that it is out of stock but expected by a stated date, or that the item is no longer available.
• Customers can choose the amount of detail provided back to the caller.
• Inventory Check data relating to the Product ID, the associated inventory statuses, and the associated dates, can be uploaded via the VSA Management Console.
• Inventory Check is designed to work in conjunction with Fluency’s IDVS application, which is used to capture the product number.
• Additional call flows can be set up in response to changing business requirements.

Deployment Options

Inventory Check is a key application within the VSA suite. Fluency’s packaged speech recognition solutions are available On-Premise and Hosted, and have been successfully deployed for a range of customers across the US and UK.

Implementation & Support

Fluency provides a dedicated account team with overall responsibility for project implementation and ongoing support. An Account Manager, supported by a Technical Account Manager, provides the primary commercial point of contact. The Fluency Project Management Team guides the implementation through Project Initiation, Requirements Capture, Analysis and Design, Integration and Testing, and Implementation. Full training is provided covering Speech Recognition, Voice User Interface design, and Application Configuration. Post implementation, the Fluency Customer Response Center provides timely and dependable resolution of technical incidents. Fluency offers both “Business Day” and full 24 x 7 support.