The VSA Suite’s Direct Debit application collects the information necessary to set up a Direct Debit. The caller is initially asked to provide details of their Account Name, Account Number and Sort Code. The payment options are then collected from the caller. These options include the frequency of the payment, the preferred first date of payment, and the amount to be paid. A summary of the proposed Direct Debit is then read back to the caller along with the statutory information relating to the Direct Debit Guarantee scheme. Once the set up of the Direct Debit is confirmed, the completed details are written to the database for subsequent processing.

Direct Debit Call Flow

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