The Fluency VSA suite comprises a number of packaged applications which our customers use in their call centers to create the solutions they need. There are 12 packaged applications in all.  See below to view and download details on each.

Router

Provides call routing functionality by asking the caller a series of questions.

Order Status

Enables callers to check the status of an order.

IDVS

Allows customers to accurately identify and verify their callers

Inventory Check

Enables callers to check the availability of a particular item.

Contact Capture

Enables customers to collect the full name, address and phone number of their callers.

Scheduler

Allows customers to listen to a date and time for a proposed event.

Payment Capture

Facilitates the fast and accurate capture of a caller’s debit or credit card payment details.

Survey

Allows customers to collect market research information from callers.

Locator

Allows customers to provide useful information to callers based on their input of a location.

Claim Status

Allows callers to check the status of a particular insurance claim.

Meter Reading

Allows customers to capture a Meter Reading from their callers.

Direct Debit

Collects the information necessary to set up a Direct Debit.