25th September 2006

London, UK – September 25th, 2006 - Fluency Voice Technology, (www.fluencyvoice.com) the speech recognition application company, has today announced that bss, a provider of outsourced contact centre and fulfillment services to charities and public sector organisations, has standardised on Fluency’s speech recognition technology to expand the range of channels that it can provide to its customers.

bss was set up in 1975 when the BBC launched its groundbreaking adult literacy campaign On the Move. In 1980 it became a separate not-for-profit organisation with the remit to enable people to take action to improve the quality of their lives and society, through the provision and management of impartial information and advice.  Today bss includes amongst its enviable list of customers, Learndirect, Macmillan Cancer Relief, MIND, the Home Office, Consumer Direct and the BBC.

“We have a unique focus and 30 years experience providing outsourced contact centre and fulfillment services to the public sector and charity sector,” said Peter Calderbank, Chief Executive at bss.  "Whatever the communication demands, we can offer our clients flexible and tailored services to meet their needs. From straightfoward information giving to dealing with enquiries of a more complex or sensitive nature, our service is a quality product, focused on the client and the end user." Peter continued, "Fluency's speech recognition technology supports our staff, enabling the option to assign simple, repeatable tasks away from the contact centre advisors freeing them up to handle more complex demanding queries. Callers benefit from faster, more accessible services that are available 24 hours a day and our service quality is extended and enhanced which in turn improves the overall call experience and ultimately increases the callers access to important information or advice."

“We are delighted to have the opportunity to work with bss to extend the range of channels that they can offer to their clients and to help them realise the immense benefits that speech recognition can deliver to improving their customer contact experience and meeting their demanding service level targets,” added Philip Padfield, CEO of Fluency Voice.

About bss

bss provides outsourced contact centre and fulfilment services in the UK. We specialise in serving the needs of the public & charity sectors and whatever your communication needs, we can offer a flexible and tailored service to match the needs and budget of your project. Our multimedia contact centres offer flexible and tailored services to meet your needs. From straightforward information giving to dealing with enquiries of a more complex or sensitive nature, our service is a quality product, focused on the client and the end user.

For more information please visit the bss website on www.bss.org

About Fluency Voice Technology

Fluency Voice Technology is a leading provider of packaged speech recognition applications for use in call centres. Our solutions enable enterprises to significantly reduce costs and enhance customer service by automating much of the high volume call centre activities.

Key sectors for which Fluency has developed applications are Financial Services, Travel & Transport, Utilities, Public Sector, Telecoms and Retail. Fluency has always been at the forefront of speech recognition and has changed the way in which businesses use speech by introducing configurable packaged applications. Fluency has offices in the UK and US.