24th January 2007

Fluency enjoys an 81% growth in Hosted speech solution sales

London, UK – January 24th, 2007 - Fluency Voice Technology, (www.fluencyvoice.com) the speech recognition application company, has today announced that it is experiencing great demand for the hosted (On-Demand) version of its speech recognition solution as well as its traditional On- Premise version.  During the last three quarters alone Fluency has seen an 81% growth in sales of its Virtual Speech Agent (VSA) Suite™ solution delivered as an On-Demand service compared with the same period in 2006.

New customers for the Fluency VSA Suite On-Demand include Severn Trent Water and Northern Ireland Water. They join established companies like Travelodge, Arcadia Group and Sutton & East Surrey Water who have already invested in VSA On-Demand and are reaping immediate benefits.

Philip Padfield is CEO of Fluency Voice and comments, “There is a huge market following for On-Demand software delivery and at Fluency we uniquely offer both on-demand and on-premise versions and allow our customers to choose which is best for them as well as the option to change paths as business requirements change. Philip continues, “Low cost of ownership, quick time to market, low maintenance, increased choice, technology flexibility and negating the need for application upgrades are just some of the motivators behind our customers' preference for On-Demand"

Fluency has also welcomed many new VSA Suite On-Premise customers to its blue chip client roster including Capita Software Services, bss, a large UK telecommunications provider, a US healthcare insurance provider and Bournemouth & West Hampshire Water.

About Fluency Voice Technology

Fluency Voice Technology is a leading provider of packaged speech recognition applications for use in call centres. Our solutions enable enterprises to significantly reduce costs and enhance customer service by automating much of the high volume call centre activities.

Key sectors for which Fluency has developed applications are Financial Services, Travel & Transport, Utilities, Public Sector, Telecoms and Retail. Fluency has always been at the forefront of speech recognition and has changed the way in which businesses use speech by introducing configurable packaged applications. Fluency has offices in the UK and US.