28th April 2006

New York, UK – April 28th, 2006 – Fluency Voice Technology, (www.fluencyvoice.com) the speech recognition application company, today announced that it will be Silver Sponsors at this year’s InAAU (International Alliance of Avaya Users) conference.   This year’s InAAU is to be held April 30th -May 4th at the Walt Disney World Dolphin Hotel in Lake Buena Vista, Florida.  Fluency will be demonstrating its Virtual Speech Agent (VSA) Suite™, its latest packaged speech recognition solution aimed at the contact center market. 

Fluency’s speech applications offer a simple path for Avaya customers looking to upgrade their legacy touchtone applications – whether on the end-of-life Conversant platform, or Avaya IR.   The company was recently selected for Avaya DeveloperConnection partner program. 

Together, Fluency and Avaya applications automate call center workflows and allow enterprises to deliver sophisticated speech-enabled services at a lower cost. As a result, customers can multiply the value from their existing investment in Avaya technologies by utilizing existing call routing capabilities to optimize workflows. 

Free Speech Feasibility Workshop for InAAU Attendees

InAAU attendees are invited to visit Fluency’s booth 311 to learn more about Fluency’s VSA Suite and to sign up for a free Speech Feasibility Workshop. 

As part of the free workshops, Fluency analysts work with call center management teams to help assess the best way forward for the businesses. The workshop will help call center executives understand the potential business impact of speech-enabled customer self-service. Sessions will focus on what speech applications make sense for business and for customers; how to plan an effective roll-out strategy; and business case/ROI modeling for investment in speech technology.

InAAU attendees who do not have an opportunity to visit Fluency at booth 311 can simply call 877.640.5858.

About Fluency Voice Technology

Fluency Voice Technology is a leading provider of packaged speech recognition applications for use in call centres. Our solutions enable enterprises to significantly reduce costs and enhance customer service by automating much of the high volume call centre activities.

Key sectors for which Fluency has developed applications are Financial Services, Travel & Transport, Utilities, Telecoms and Retail. Fluency has always been at the forefront of speech recognition and has changed the way in which businesses use speech by introducing the first ever packaged speech application in 2002. Fluency has offices in the UK, US and India.