- Fluency Voice expands hosted speech self-service solutions to North America

Boston, MA – October 23rd  , 2007 – Fluency Voice Technology, (www.fluencyvoice.com) the packaged speech recognition company, today announced a strategic partnership with Message Technologies, Inc.(MTI), a leading provider of hosting services for business-critical speech applications, to provide North American customers with hosted speech recognition solutions.

As the leading UK provider of packaged speech recognition applications, Fluency has hundreds of customers utilizing both on-premise and hosted solutions. The decision to expand its hosted offering to North American customers follows both the success of the hosted deployments in the UK and the growing trend of software on-demand throughout the world.  Companies are foregoing the large and costly internal deployments to take advantage of reduced capital costs, decreased time-to-market and improved application performance provided by hosted solutions.

“We are excited to partner with MTI to offer our North American customers the same reliable hosting capabilities and quality technology that have benefited Fluency’s European customer base for many years,” said Philip Padfield, CEO of Fluency.  “This partnership solidifies our commitment to continued investment and expansion into the North American market.  We look forward to giving our North American customers the option of choosing an on-demand solution when selecting a delivery model to meet their specific business needs.”

“Fluency’s reputation for quality speech self-service solutions and outstanding customer service complements MTI’s flexibility, reliability and expertise in hosting enterprise speech self-service,” said Darrell Knight, President of MTI.  “Fluency’s innovative approach to packaged speech applications combined with MTI’s experience as the largest Genesys pure play hoster in North America are helping to make speech self-service easier to implement and more affordable for companies of all sizes.”

Fluency and MTI have already secured their first joint customer and will be releasing details of the project shortly.

About Fluency Voice Technology

Fluency provides on-premise and hosted packaged speech recognition solutions for call centers. 

Fluency’s speech recognition solutions are used by call centers to improve customer service and significantly reduce costs.  These call centers come to us because of the unique way we package and provide our speech solutions, which ensures a rapid, inexpensive, trouble-free rollout.  Our configurable speech recognition solutions are delivered via the VSA™ Suite. VSA provides a range of applications which can be deployed individually or collectively to automate call center workflows. Each VSA deployment is fully configurable, allowing customers to make changes in response to business needs.

Fluency has offices in the UK and the USA.  For more information please visit the corporate website on www.fluencyvoice.com.

About Message Technologies, Inc.

Message Technologies, Inc. (MTI) provides companies with reliable, flexible hosting solutions for business-critical speech applications. With MTI, companies get the industry's most experienced hosting provider and an unrivaled dedication to dependability and customer service.   Since 1982, more than 2,000 companies have counted on MTI for successful deployment and hosting of their voice applications. MTI's speech experts and open technology platforms help companies achieve world-class performance. Please visit MTI online at www.messagetech.com.