24th September 2007

London, UK – September 24th  , 2007 – Fluency Voice Technology, (www.fluencyvoice.com) the packaged speech recognition solutions company, today announced the launch of its new Webinar series designed to help Call Centers better understand speech recognition technologies.  

The first webinar in the new series is planned for October 17th at 14:00 GMT and will be hosted by Fluency’s director of sales and marketing, EMEA, Steve Feeney. Entitled Packaged Speech Recognition Solutions: Learn how Fluency’s packaged speech applications can dramatically improve your ability to deliver world class self service solutions on time and on budget, this webinar will guide listeners through the roles and benefits of packaged Speech Recognition solutions.

The webinar will give listeners a balanced view of the different approaches to speech recognition and will highlight the strengths and weaknesses of custom-build versus a packaged speech solution.  Citing customer examples throughout the presenter will focus on how a packaged speech approach removes the complexity of application development, improves management and reporting functions, improves analytics, and provides better integration between channels and between live agent and self-service tasks.

Steve Feeney comments, “Many call centers begin with evaluating the different approaches to speech; packaged versus custom-build, on-premise versus hosted, the possibility of a ‘hybrid’ solution and how these solutions integrate with existing telephony and IVR infrastructure.  There is so much to understand just at that stage alone so our webinars will cut through the acronyms and leave call center managers much more informed.”

To register for a FREE Fluency webinar, visit www.fluencyvoice.com/xxx   While you’re there, why not visit our Product section and click to hear how it all works.  You will be introduced to Larry, a typical call center manager and hear about his work and technology experiences.  

About Fluency Voice Technology

Fluency provides on-premise and hosted packaged speech recognition solutions for call centers.  

Fluency’s speech recognition solutions are used by call centers to improve customer service and significantly reduce costs.  These call centers come to us because of the unique way we package and provide our speech solutions, which ensures a rapid, inexpensive, trouble-free rollout.  Our configurable speech recognition solutions are delivered via the VSA™ Suite. VSA provides a range of applications which can be deployed individually or collectively to automate call center workflows. Each VSA deployment is fully configurable, allowing customers to make changes in response to business needs.

Fluency has offices in the UK and the USA.  For more information please visit the corporate website on www.fluencyvoice.com.