28th September 2006

London, UK – September 28th, 2006 - Fluency Voice Technology, (www.fluencyvoice.com) the speech recognition application company, has today announced that its customer, Travelodge, will deliver a conference presentation jointly with Fluency’s Customer Services Manager, Caroline Leathem at Call Centre Expo 2006 to be held from 3rd – 4th October 2006 at the Birmingham NEC.

The Travelodge presentation entitled ‘Expanding customer choices: From Web To Speech-Enabled Self-Service’ will cover the company’s deployment success and results with speech applications from Fluency’s Virtual Speech Agent (VSA) Suite™.

Call Centre Expo features consultancies, research bodies, and a wide selection of case studies to enable businesses to stay on track with the latest technology and strategies for delivering the utmost in call centre customer service. Attendees can attend the Travelodge presentation in the Technology theatre on Tuesday 3rd October at 11.00 am.

Fluency will be featuring the following at its exhibition stand D45 (look out for the ‘Hang Up Happy’ logo)

• Results of Fluency’s 3rd Annual Consumer Survey that focuses on consumer opinion and acceptance towards speech is available by reservation at marketing@fluencyvoice.com.  Attendees can reserve a copy for pick-up at the stand.
• Presentations on the stand starting on the hour every hour lasting for approximately 20 minutes.
• Fluency’s virtual agent clips delivered through headsets on the stand that will allow attendees to listen to speech automating transactions within a specific industry of interest.
• In-depth demonstrations of Fluency’s Virtual Speech Agent (VSA) Suite 4.0™.  Attendees can schedule a demo at the stand.
• White Paper Giveaway that reveals how you can make your customers ‘hang up happy’ with speech
• Hang Up Happy Hour – join Fluency for cider tasting at 3.30pm on Tuesday 3rd October.

"Many organisations will benefit from Travelodge sharing their experience of utilising the VSA Suite to extend their Web self-service capabilities with speech,” said Philip Padfield, CEO of Fluency.  “We always look forward to the quality case studies delivered at Call Centre Expo and we are delighted that one of our customers is contributing to the programme.”

About Fluency Voice Technology

Fluency Voice Technology is a leading provider of packaged speech recognition applications for use in call centres. Our solutions enable enterprises to significantly reduce costs and enhance customer service by automating much of the high volume call centre activities.

Key sectors for which Fluency has developed applications are Financial Services, Travel & Transport, Utilities, Public Sector, Telecoms and Retail. Fluency has always been at the forefront of speech recognition and has changed the way in which businesses use speech by introducing configurable packaged applications. Fluency has offices in the UK and US.