26 Nov 2007 

Fluency Voice Technology, (www.fluencyvoice.com) the packaged speech recognition solutions company, and Call Centre Focus, ( www.callcentre.co.uk) the UK’s leading monthly magazine covering all aspects of the Call Centre industry, today announced a new webinar debate on Voice Biometrics.  The event which is aimed at call centre executives is free of charge and runs on Wednesday, December 12th at 11:00 through to 11:45. Call centre managers and customer services directors won’t have failed to notice the hype surrounding Voice Biometrics but is it just that, hype?  Identity theft and unauthorized access to account information are on the rise with some serious ramifications to individuals and institutions.

As regulatory pressure looms both here and in the US for increased security and two-factor authentication, call centre executives are scrambling to find out more about Voice Biometrics and whether the time is indeed right to embrace this technology in an attempt to be a step ahead of the next great leap in the fight against identity fraud.   Call centre executives are invited to join Dr Jacob Abboud, Chief Technology Officer, Fluency Voice and Claudia Hathaway, Editor of Call Centre Focus Magazine for this FREE webinar to debate what Voice Biometrics means to the modern Call Centre.

To book your place - simply register at www.fluencyvoice.com/ccf_webinar .  Each registered attendee will also receive a copy of the brand new white paper, Voice Biometrics and Painless ID Protection in the Call Centre. The paper discusses how to enhance call centre security without inconveniencing customers. It explores the cost of poor call centre security, the regulatory pressures, the technology options and how callers feel about increased authentication.  The paper concludes with a valuable Frequently Asked Questions (FAQ) section that demystifies many of the burning questions around Voice Biometrics.

To secure your free copy, visit www.fluencyvoice.com/ccf_webinar.

About CCF

The UK’s leading monthly magazine covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website (www.callcentre.co.uk) ensures that readers are kept abreast of the very latest market news. Regular features include: the latest product releases, call centre profiles, opinion from and interviews with leading figures, detailed case studies, a letters page, events previews and a comprehensive careers section. In short, a one-stop-shop for call centre professionals everywhere.

About Fluency Voice Technology

Fluency provides on-premise and hosted packaged speech recognition solutions for call centers.

Fluency’s speech recognition solutions are used by call centers to improve customer service and significantly reduce costs.  These call centers come to us because of the unique way we package and provide our speech solutions, which ensures a rapid, inexpensive, trouble-free rollout.  Our configurable speech recognition solutions are delivered via the VSA™ Suite. VSA provides a range of applications which can be deployed individually or collectively to automate call center workflows. Each VSA deployment is fully configurable, allowing customers to make changes in response to business needs.

Fluency has offices in the UK and the USA.  For more information please visit the corporate website on www.fluencyvoice.com.