News Releases
Fluency Voice advances the speech recognition science - a patent on Cepstrum Expansion Technique has been granted
07 Apr 2008
Fluency Boosts its Services Capability in Response to Growing Demand for Customised Packaged Speech Solutions
22 Jan 2008
Thomas Cook Offers its Customers an Automated Speech Recognition Service to Pay Outstanding Holiday Balances
20 Nov 2007
Fluency Partners with Message Technologies to Make Speech Self-Service More Accessible to North American Customers
25 Oct 2007
Standard Life Bank’s Speech Recognition Project Scoops ‘Best Use of Technology’ in the CCF European Call Centre Awards 2007
05 Oct 2007
Bournemouth & West Hampshire Water Responds to Customer Demand and Peak Business Trends with Self-Configured Speech Recognition from Fluency Voice
01 Oct 2007
Fluency Voice Reduces Bristol Wessex Billing Services' Call Costs by 75% and Delivers an Improved 24x7 Service to its Customers
30 Apr 2007
Fluency Voice Collaborates with CM Insight, IBM and Genesys Announces a Seminar to Explore the 'Holy Grail of Multi-Channel Customer Contact'
12 Apr 2007
Fluency Voice Announces Another Strategic Appointment Supporting Continued Growth in the Americas
03 Apr 2007
Fluency Voice is Ranked Amongst the UK Technology Elite in the Sunday Times Microsoft Tech Track 100
16 Oct 2006
The UK's Leading Specialist Public and Voluntary Sector Outsourced Contact Centre, bss, Standardise on Fluency for Speech Recognition
25 Sep 2006
Fluency Voice Technology to demonstrate the latest Virtual Speech Agent (VSA) Suite at ACCE 2006
11 Sep 2006
Sutton & East Surrey Water's Speech Recognition Project Wins the Most Effective Use of IT in Utilities Award
10 Jul 2006
EDF Energy Responds to its Customers 'Channel of Choice' as 2.5M Calls are now Handled by Fluency's Speech Recognition System
04 Jul 2006
OutRight Embraces Speech Recognition from Fluency to Expand its Market Lead through Improved Efficiency and Service Levels
26 Jun 2006
Fluency Voice Technology to demonstrate the Virtual Speech Agent (VSA) Suite at G-Force Las Vegas 2006
18 May 2006
Bournemouth & West Hampshire Water Offers its Customers a New Way to Pay using speech self-service provided by Fluency Voice.
09 May 2006
Sutton & East Surrey Water Scoops the Utility ACE Award for best CIS Initiative in Europe for its Virtual Call Centre
03 May 2006
Travelodge Fills More Rooms and Offers 24/7 Phone Bookings, thanks to Fluency Virtual Agent
24 Apr 2006
Fluency Turns In 46% Increase In Revenues and Gears Up for Further Growth in the Voice Self Service Market
18 Apr 2006
Manchester Magistrates Court Offers 24/7 Payment Line Powered by Fluency’s Speech Technology
12 Apr 2006
Carlson Leisure Travel Services Selects Fluency Voice Technology to Deploy Enterprise Speech Recognition Applications
07 Nov 2005
Fluency Voice Technology Secures a Second Round of Funding - Global expansion and market penetration plans are set to roll with new equity investment
10 Oct 2005
Fluency Voice Technology Appoints New Vice President of Product Development - Doctor Jacob Abboud will head up Fluency's product development after a new round of VC investment
10 Oct 2005