Offering
Configurable, Packaged or Custom-Built Speech Recognition Applications; Hosted or On-Premise.
Year Founded
2001
Global Headquarters
Fluency Voice Technology Ltd
One Hammersmith Grove
Hammersmith
London W6 0NB
Tel: 0800-023-4476
Fax: 0844-800-5280
www.fluencyvoice.com
Proposition
Fluency’s Packaged Speech Recognition Applications are used by Call Centers worldwide to improve customer service and significantly reduce costs. These call centers come to us because of the unique way we provide our speech solutions, in a platform that combines packaged or custom-built applications, which ensures a rapid, inexpensive, trouble-free rollout. We also empower our clients to make changes as their business changes.
Sample Customers
Travelodge, Standard Life Bank, First Choice, J D Williams, EDF, Sutton & EastSurrey Water, Outright Insurance, TV Licensing, Powergen and Carlson
Target Market
Call Centers across Europe and North America
Key Products/ Applications
Virtual Speech Agency (VSA) Suite™Applications
The VSA Suite offers a selection of packaged applications that enable companies to not only automate their call center workflows but also to change and maintain the system internally. Using open-standards and component-based technology, the VSA Suite enables companies to deploy speech recognition investment rapidly, flexibly and at a low cost.
Sample Packaged Applications
Sample Packaged Applications
  • IDVS - Identification and Verification - allows accurate validation of customers before providing access to personal account information.
  • Payment Capture - Paying Bills and Order processing.  Enables fast payment for straightforward transactions.
  • Locator - offers ability to tailor information to the customer’s location such as finding the nearest bank from a given postcode.
  • Router - allows calls to be routed accurately according to the particular requirements of the caller
  • Survey – allows customers to collect market research information from callers.
  • Contact Capture - offers the ability to collect the full name and address of the caller.
  • Direct Debit - collects the information necessary to set up a Direct Debit.
  • Inventory Check - allows callers to check the availability of a particular item.
  • Order Status - allows callers to check the status of an order.
  • Router  - provides call routing functionality by asking the caller a series of questions.
  • Claim Status – allows callers to check the status of a particular insurance claim.
  • Meter Reading - allows customers to capture a Meter Reading from their callers.

Underpinning the suite of packaged applications is the Fluency Management Console which provides configuration and management of all VSA speech applications.