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Speech Recognition Solutions for Call Centers

Hosted or On-Premise

Fluency’s Speech Recognition solutions are used by Call Centers worldwide to improve customer service and significantly reduce costs. These call centers come to us because of the unique way we provide our speech solutions, in a platform that combines packaged or custom-built applications, which ensures a rapid, inexpensive, trouble-free rollout. We also empower our clients to make changes as their business changes.


	Speakers Corner

The ID Callers Can’t Leave at Home

Voice biometrics is here; it’s powerful but tread carefully warns Philip Padfield
Read on


	Fluency Events

Next Event

14-15 May 2008
Voice Biometrics Conference New York


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Fluency News

Fluency Voice advances the speech recognition science - a patent on Cepstrum Expansion Technique has been granted

07 Apr 2008

Fluency Voice Receives Gvalidated Designation from Genesys

17 Mar 2008

Fluency Voice Announces Date for Third Voice Biometrics Webinar

14 Mar 2008

	‘Thanks to our virtual speech agent, Ivy, we now have a service that is handling around 35,000 calls per month with ‘her’ recognition performance averaging 94% across account number, PIN, password, date entry and amount.’ Julian Cook, Customer Service Director, Standard Life Bank ‘Thanks to our virtual speech agent, Ivy, we now have a service that is handling around 35,000 calls per month with ‘her’ recognition performance averaging 94% across account number, PIN, password, date entry and amount.’ Julian Cook, Customer Service Director, Standard Life Bank ‘Fluency has allowed us to maximise on our website investment by extending the same capabilities to the phone - without any impact on the cost of handling the enquiry.’ Shona Fraser, Director of Revenue and Reservations, Travelodge ‘We recognise that customers are increasingly more comfortable using self service facilities and if this is their channel of choice we want to make sure we give them the best possible experience. The Fluency solution will enable us to do this.’ Mike Belton, Head of Management Information, EDF Energy ‘At Sutton and East Surrey Water we have a continuous focus on applying technology to improve customer service and Fluency’s speech recognition solutions are currently at the heart of that goal.’ Phil Holder, Managing Director, Sutton & East Surrey Water ‘We chose Fluency because of their proven expertise in delivering robust and scalable speech recognition solutions to some of the world’s leading organisations.’ Graham Green, IT and CRM Director ‘Standing still just isn’t an option at OutRight. Customers now demand 24/7 self service and that is exactly what we can provide with Fluency’s VSA Suite.’ Ray Westwick, head of business partnerships, OutRight ‘The concept of using a virtual agent to efficiently and effectively handle the routine transactional calls makes good business sense, as does the decision to offer our customers an automated and convenient service for routine calls.’ Julia Sockett, Head of Call Centres, First Choice ‘Our customers can quickly identify their nearest Hut without the frustration of waiting to speak to someone, which improves their Pizza Hut experience and increases our competitiveness.’ Julian O’Neill, IT Director , Pizza Hut